Customer Support

We're committed to providing you with excellent service. If you have any questions or concerns about your Olaya experience, please reach out.

Contact Channels

• Email

  For general inquiries, orders, and support.

  hello@olaya.com.lk

• WhatsApp

  For quick questions and order updates.

  +94 77 123 4567

  Mon - Sat, 9:00 AM - 8:00 PM

Frequently Asked Questions

How long does delivery take?

Standard delivery within Sri Lanka takes 2-5 business days. Remote areas may take slightly longer.

What payment methods do you accept?

We accept secure online payments through PayHere, which supports major credit/debit cards and other local payment methods.

Can I return an item?

We strictly do not accept returns or issue refunds. However, we offer free exchanges for wrong sizes, defective, or incorrect items within 5 days. Please see our Exchange Policy for details.

Do you ship internationally?

Currently, we only ship within Sri Lanka.

Business Hours

Our support team is available:

• Monday - Friday: 9:00 AM - 6:00 PM
• Saturday: 10:00 AM - 4:00 PM
• Sunday: Closed