Terms of Service

Effective Date: February 1st, 2026

1. Introduction

Welcome to Olaya. These Terms of Service govern your access to and use of the Olaya website and services, including the purchase of clothing and related products. By creating an account or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the website.

2. About Olaya

Olaya operates as an online clothing business serving customers within Sri Lanka only.

• Business Name: Olaya
• Operating Location: Colombo, Sri Lanka
• Contact Email: hello@olaya.com.lk

Olaya is not currently a registered business entity. By using this website, you acknowledge and accept this status.

3. Eligibility and Accounts

There is no age restriction for using this website or purchasing products.

All users must create an account to place orders. Guest checkout is not available. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

4. Products and Availability

All products are subject to availability. Some products may be released as limited drops, preorders, or made to order items. Estimated availability or dispatch dates are indicative and not guaranteed.

We reserve the right to modify, discontinue, or limit quantities of any product at any time.

5. Orders and Contract Formation

Placing an order constitutes an offer to purchase. An order is accepted only once payment is successfully verified and an order confirmation is issued.

We reserve the right to cancel or refuse orders due to stock issues, pricing errors, suspected fraud, or operational constraints. If payment has already been made, it will be handled according to the Refunds Policy.

Electronic records and contracts formed through the website are legally valid under Sri Lankan law.

6. Pricing and Payments

All prices are displayed in Sri Lankan Rupees unless stated otherwise. Prices may change without notice.

Payments are processed via PayHere, our third party payment gateway. By making a payment, you agree to PayHere’s terms and conditions.

Olaya does not store full payment card details. Payment verification is completed using PayHere transaction confirmations and server notifications.

7. Shipping and Delivery

Orders are shipped within Sri Lanka only. Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other factors outside our control.

Risk of loss passes to you upon delivery to the provided address.

8. Exchanges and Refunds

Exchanges are governed by our separate Exchange Policy. Olaya operates a strict no-return and no-refund policy, except where required by law. Statutory consumer rights under Sri Lankan law are not affected.

9. Marketing and Communications

By creating an account, you consent to receive transactional and marketing emails from Olaya. This may include promotional content, announcements, and product updates.

You may opt out of marketing emails at any time using the unsubscribe option provided. Transactional emails relating to orders and account activity will still be sent.

10. Privacy and Data Protection

Personal data is handled in accordance with Sri Lanka’s Personal Data Protection Act. Details regarding data collection, processing, storage, and sharing are outlined in our separate Privacy Policy.

Your data may be shared with trusted service providers strictly for operational purposes, including:

• PayHere for payment processing
• Netlify for frontend hosting
• Wispbyte for backend infrastructure

11. Intellectual Property

All website content including text, images, designs, logos, and product photography is owned by or licensed to Olaya. You may not copy, reproduce, or use any content without written permission.

12. Prohibited Use

You must not:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems or accounts
• Engage in fraudulent transactions
• Interfere with website functionality or security

Violations may result in account termination and legal action.

13. Disclaimers

The website and services are provided on an “as is” basis. While we aim for accuracy, we do not guarantee that all information is error free.

To the extent permitted by law, all implied warranties are disclaimed.

14. Limitation of Liability

To the maximum extent permitted by Sri Lankan law, Olaya’s liability for any claim related to your use of the website or purchase of products is limited to the amount paid for the relevant order.

We are not liable for indirect, incidental, or consequential damages.

15. Indemnity

You agree to indemnify and hold harmless Olaya from any claims, losses, damages, or expenses arising from your breach of these Terms or misuse of the website.

16. Arbitration and Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of the website shall be resolved through arbitration in Sri Lanka, conducted in accordance with applicable Sri Lankan arbitration laws.

The decision of the arbitrator shall be final and binding.

17. Termination

We may suspend or terminate access to the website or your account at any time for breach of these Terms or operational reasons. Provisions intended to survive termination will remain in effect.

18. Changes to These Terms

We may update these Terms at any time. Changes will be posted on the website with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of Sri Lanka.

20. Contact

For questions or legal notices, contact: hello@olaya.com.lk